← Back to home

Muar Holiday

Privacy Policy

Last updated: 6 October 2026

1. Who we are

Muar Holiday Tours & Express Transport Sdn. Bhd. (255329-T) (“Muar Holiday”, “we”, “us”), 138 Taman Permatang Pasir, 84300 Bukit Pasir, Muar, Johor, Malaysia.

This policy covers our website muarholiday.com and our MH Check-in mobile app (Android and iOS). We handle personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).

Contact for privacy matters: muar_holiday@hotmail.com · WhatsApp +6010-253 5635 · Tel +606-9856 229.

2. Our website

The muarholiday.com website is for information only. It has no account sign-up or forms, and it does not use advertising, analytics or tracking cookies. Our hosting provider may keep standard server logs (such as IP address, browser type and time of visit) for security and operation of the site.

3. MH Check-in app — who it is for

MH Check-in is an internal tool for Muar Holiday staff and tour leaders. Accounts are created by Muar Holiday; there is no public registration. The app is used to check our tour guests in at airports and hotels and to follow each trip’s progress.

4. Data the app processes

Staff account data:

  • User ID and password (the password is used only to sign in)
  • Name and email address linked to the staff account
  • A session token that keeps you signed in

Tour guest data (entered or viewed by staff for our tours):

  • Guest name and guest ID (IC or passport number)
  • Gender, team, bus and agent
  • Hotel and room, arrival and departure flights
  • Check-in, room-change and check-out times, and remarks

App version and device platform (Android, Huawei or iOS) are sent at start-up to check whether an update is required.

The app does not collect location, contacts, photos, camera or microphone data, advertising identifiers or device identifiers. It contains no advertising, analytics or tracking software, and we do not track users across other apps or websites.

5. Why we use it

Only to operate our tours: verifying staff sign-in, recording guest arrivals, hotel check-ins and check-outs, and showing trip progress to authorised staff. We do not sell personal data or use it for marketing.

6. Where it is stored and who can see it

Data is stored on Muar Holiday’s own server, hosted by our hosting provider in Singapore. It is accessible only to authorised Muar Holiday staff and is not shared with third parties, except where required by law.

On your phone, the app keeps your sign-in details (user ID, name, email and session token) until you log out.

7. How long we keep it

We keep tour and check-in records for as long as needed to run the tour and to meet our legal, accounting and operational obligations, after which they are deleted or anonymised. Staff account data is kept while the account is active.

8. Your rights

Under the PDPA you may ask to access or correct your personal data, or limit how it is used. Guests and staff can contact us using the details in section 1. We may need to verify your identity before acting on a request.

9. Changes

We may update this policy. The “Last updated” date above shows the latest version.

© Muar Holiday Tours & Express Transport Sdn. Bhd.